What Happens After I Submit a Medical Bill?  

1. Opening a Sharing Request:
   • Once you submit your first medical bill, you have opened a Sharing Request. This request will remain open while you are continuously receiving care for the related medical event.
   • You will submit additional bills to your open Sharing Request as you receive them in the same place you opened the request.
2. Sharing Funds:
   • ShareWELL can provide community funds in different methods, which the type of request, your provider, and you determine.
     • Direct Payment to Provider: ShareWELL will send funds directly to the provider.
     • Directly to the member: The member will pay their provider directly.
     • In advance: It can be done to the member or directly with the provider.
     • Instant debit card: Sent to the member to pay for service in advance or at the time of service.
   • We will choose the best method based on the type of Sharing Request, provider preference, and member preference.
3. Self-Pay Patient:
   • Always present yourself as a self-pay patient and submit bills in a timely manner.
   • Keep an eye out for email requests from ShareWELL, as we may ask for signed HIPAA forms, medical records authorizations, or your preference on how funds are to be shared with you.
4. Support from the Advocacy Team:
   • Our advocacy team supports you by bridging communications, recommending facilities and providers, ensuring a fair service cost, and answering any questions you have about navigating healthcare as a self-pay patient.